JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

Communicate via inbound telephone calls with customers
Provide prompt resolution to customer inquiries by providing appropriate and accurate information
Accurately document and update records in required systems
Understand all programs, systems, and procedures necessary to perform the job effectively
Generate fees and up-sell wherever possible
Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

1-2 years customer service experience – telephone experience
Ability to remain highly motivated in a service environment
Analytical thinker and problem solver
PC proficiency
Attention to detail and quality-oriented
Highly energetic with motivation to assist Customers and other team members
Active listening skills
Multi-task oriented
Excellent listening and interpersonal skills
Confident and positive attitude
Adaptive to change
Excellent oral and written communication skills

Customer Service Representative

About Alorica Egypt